Name
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First Name
Last Name
Phone
*
(###)
###
####
Email
*
What type of project were you working on?
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Renovation
New build
Furniture / Facelift
Other
What city do you live in?
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Did you hire a contractor or home builder prior to hiring Jamie Banfield Design?
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Yes
No
How did you first hear about Jamie Banfield and Jamie Banfield Design?
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A Google search
Social Media – Instagram
Social Media – Facebook
Social Media – Twitter
Pintrest
Houzz
A consumer home show
I attended a presentation by Jamie Banfield at a consumer or trade home show
The radio
I saw Jamie Banfield on television
A featured project in a print magazine
Someone’s blog mentioned Jamie Banfield Design
We know a past client of Jamie Banfield Design
A friend or family member (not a past client)
By a trade partner (contractor, trade or supplier)
When gathering design inspiration what was the most used platform or tool?
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Did you interview other designers before hiring Jamie Banfield Design?
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Yes
No
Have you worked with other designers prior to working with Jamie Banfield Design?
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Yes, it was amazing.
Yes, it was not the best.
No
Would you hire Jamie Banfield Design for your next project?
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Yes
No
What is one word that comes to mind when you think of Jamie Banfield Design?
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What was the most important factor when hiring a designer for your project?
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The price.
How they communicate.
Their education.
Their awards.
If their design style is the same as mine.
The design process.
How they work with others.
Personality.
Focus on green design.
Did you visit Jamie Banfield Design’s website before interviewing us?
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Yes
No
What was important to find on our website?
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If you visited our website, did you use the "FAQ" page to obtain information? Was it helpful?
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I used the FAQ, it was helpful.
I used the FAQ, but it was confusing.
No, I did not need an FAQ.
No, I did not know the FAQ existed.
Would you have hired Jamie Banfield Design if we were located out of province?
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Yes
No
Would you have hired Jamie Banfield Design if you did not meet Jamie Banfield face to face?
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Yes
No
What do you use on a weekly basis to find lifestyle, design, or construction information?
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Would you find it beneficial for Jamie Banfield Design to offer lifestyle, design, and construction content upon completion of your project?
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Yes
No
If yes, what format?
How often would you like to receive JBD updates and content?
How did you find the cost of the proposed design services?
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Low
Industry average
High
After the design project was completed, what did you think of the design budget?
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Overpriced
Fair
Underpriced
When you chose Jamie Banfield Designs, was the fix fee solution a deciding factor?
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Yes
No
Jamie Banfield Designs offers a “Meet + Inspire” (a complimentary 60 min meeting to review design, expectations, etc.). Would you have preferred this meeting to be:
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In my home
Over the phone
Via video conferencing such as FaceTime or Zoom
Was the “Meet + Inspire” meeting with Jamie valuable for your project?
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Yes
No
In the "Meet + Inspire," did Jamie Banfield explain the process adequately?
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The explanation met my expectations of the design experience I received.
It over-promised the design experience I received.
It under-promised the experience I received.
If you interviewed with other designers who charged for their first consultation, was this a deciding factor you took into account when you decided not to hire them?
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Yes
No
Not applicable
Did the Jamie Banfield Design team meet your overall expectations of the “designers role?"
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Yes, they exceeded my expectations.
Yes, they met my expectations.
No, they did not meet my expectations.
Was the PDF document "welcome to the team” helpful?
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Yes
No
I received it but did not read it
I did not receive one
Did you expect Jamie Banfield to be more involved in the design process than he was?
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Yes, but it’s okay, we were taking care of.
Yes, I wish I had more involvement and interaction with Jamie Banfield.
No, our expectation of working with the Jamie Banfield Design team were met correctly.
When you received the “let us get to know you document,” did it seem overwhelming?
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Yes
No
I did not receive the document
I received the document but did not complete it
What was your experience completing the "let us get to know you" document?
Was it difficult to envision your space even with a concept and floor plan?
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Yes
No
Would a 3D rendering have been helpful?
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No, I did not need them.
Yes, it would have helped the whole project.
It would have been good for some of the more detailed spaces.
Would you have paid an additional fee for the 3D renderings?
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Yes
No
If yes, should Jamie Banfield Design budget this into the original cost estimate?
Yes
No
In the design development stage, we start looking at samples, elevations and equipment. Did you enjoy this process?
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Yes, I wish I had more of this.
Yes, this was informative.
No, the design team did not listen to what I wanted.
No, it was very overwhelming.
What is your opinion on the design review meetings hosted by The Jamie Banfield Design team?
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Way too long, no one told me how long they would be.
Long, but I expected it.
I thought they were productive and I found them helpful.
Too short, I felt we were rushed.
Do you think we should have had more meeting to review the design phase?
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Yes
No
If yes, what else would you change about these meetings?
Make the meetings shorter and just focused on one space or a few materials.
I would have liked to revisit more items and other options.
I would have liked my contractor or builder at these meetings.
We follow up our meeting with Meeting Minutes. Did you find this useful?
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Yes
No
We review samples in person at the office, and held onto these samples to document them. Was this process convenient for you?
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Yes, I liked meeting in person.
No, I would have liked to meet in my home.
No, I would have liked to video conference and have the samples couriered to my home.
Most communication was held via email. Would you have preferred a different way of communication?
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No
Yes, over the phone
Yes, video conference
Yes, in person
Concepts, drawings, and specifications are all sent via email. Was this method of communication easy for you?
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Yes
No, I would rather have access to them via a web portal with a login and password.
No, I would like a link to a cloud storage platform.
No, I would rather these printed and couriered to my home.
Jamie Banfield Design issues the design package for cost prior to the completion of the package for construction. Was this helpful?
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Yes, we were able to obtain cost and pull our scope back to meet our budget.
Yes, we were able to obtain cost and stay on budget with the overall design.
No, we were over budget but did not see how we could change anything.
No, we were over budget and did not want to make any modifications.
No, this slowed down my project.
Did you feel the overall design Jamie Banfield Design curated was practical for your budget?
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Yes, the design reflected our needs and was on budget.
Yes, the design reflected our needs and we did not know what our budget should be.
No, the design reflected our needs and was over budget.
No, the design did not reflect our needs and was over budget.
How was our communication throughout the process?
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Met my expectations.
Exceeded my expectations.
Not enough communication.
Too much communication.
Did we communicate in the correct way?
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Yes
I would have liked less emails and more in person meeting.
I would have liked less email and more phone calls.
I would have liked less phone calls and more email.
How did we do with replying to emails?
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Prompt, detailed, and to the point.
Prompt, but hard to understand.
Slow to reply, but detailed and to the point.
Slow to reply with a lack of detail.
How did we do with replying to missed calls?
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Prompt, detailed, and to the point.
Slow to reply, but to the point.
Slow to reply and with a lack of detail.
Would you have liked to see your designer onsite more?
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No, they were onsite when needed.
Yes, but I didn’t want to ask because it might cost me more.
Yes, but we figured it out.
Yes, I want any excuse to see the JBD team.
Did you hire a contractor or home builder?
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Yes
No
If so, were you happy with your contractor or builder?
Yes
No
Was the contractor or home builder a suggestion from Jamie Banfield Design?
Yes
No
If Jamie Banfield Design’s offered project management, would you have hired us to take on the contracting aspect of the project?
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Yes
No
What was the most important aspect of choosing project management?
Please feel free to add any comments below. We respect what you have to say.
Would you like Jamie Banfield to schedule call with you to discuss any concerns or your feedback?
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No
Yes
Thank you so much for your continuous support and for completing this questionnaire! We would like to make a donation on behalf of you and your family to the Eagle Ridge Hospital Foundation.
I would like this donation to be on behalf of my family.
I would like this donation to be on behalf of myself.
I would like this donation to be on behalf of Jamie Banfield Design.
